FAQs

REWARDS

 

How do I sign-up?
Click on the “My Account” button at the top of the page. 
 
How do I earn points?
You receive 100 points when you sign-up for a free account. After that, it's 1 reward point per every $1.00 you spend. You also earn rewards points from referrals. Upon signing up for an account, you'll receive a unique referral URL (website address). Share that with your friends. If they use your link to make a purchase, you'll receive rewards points. NOTE: PLEASE make sure you are signed in/logged in when you place your order. Otherwise, you won't be given credit for those dollars spent.
 
How do I redeem my rewards points?
Online points can be redeemed by clicking the "rewards program" link at the left side of the page. Please make sure you're logged into your account and it will show you how many points you have and what type (dollar amount) of coupon you can redeem it for. If you have further, specific questions, please call us at 405-265-2773 (Monday through Friday 9am - 5pm CT) or email: contact@onefaithboutique.com
 
Can I use my in-store rewards online or vice-versa?
Our in-store rewards are not currently interchangeable with our online rewards. We have a separate rewards program for our in-store shoppers (see in-store for details)
 
RETURNS


What is the proper process to return an item(s)?
**Please be sure your items follow our return guidelines.
If they don't follow our simple guidelines, unfortunately, the return will be rejected.**
 


Enclose the pack-slip along with the items you are returning.

 Please indicate which item you are returning, why you're returning them, and be sure to tell us whether you'd like store credit for future purchases or if you'd prefer a refund. 

Ship your items to:

One Faith Boutique
425 W Main St

Yukon, OK 73099

If you follow these guidelines, it helps get your return processed quickly and efficiently.

If you choose to receive a refund, it will be processed back to the original payment method as soon as we receive (and inspect) the items.

If you choose store credit, we will create an online account for you (if you do not already have one), 
and follow that up with an email containing your store credit details.

 
Returns are processed as quickly as possible upon receipt.

Can I bring my return in store?

Yes! You may bring your return in store for store credit or a gift card.
 
Can I exchange for a different item?
Since we are a growing small boutique, with a physical store building and an online presence, our inventory is constantly changing. Therefore, we cannot guarantee an item will be in-stock by the time we receive your return. For that reason, and your convenience, we cannot do exchanges.
 
Can I get a refund?
Yes. We are the only boutique of our size that offers the option of receiving a refund instead of just store credit. As mentioned above, you must choose the "refund" option on your pack slip, and then include that in your return package to us. If you have further questions about refunds, please call 405-265-2773 (Monday through Friday 9am - 5pm CT).
 
What if my items are incorrect/damaged?
We try to inspect each of our items carefully, but unfortunately, mistakes do happen. Please send a picture of the damaged item to contact@onefaithboutique.com along with your order #. If you received an incorrect item please email us with your order #, the SKU of the item you received, and the SKU of the item you were supposed to receive. We will be happy to make things right. We want you to have a pleasant experience with us here at One Faith Boutique.
 
Have you received my return yet?
Each return is processed one at a time. While we strive to process returns the same day we receive them, it can possibly take up to 3 business days to complete once it has been received at our facility. There's no need to fill out an online return request if you follow the steps above. Upon completion of your processed return, we'll email you with store credit details.

 

*****While we feel we have a fair and lenient return policy, we still have people take advantage. Starting 6/29/2017 we will be notifying customers who send items back that are past return policy dates, or damaged from wearing(not defective), two options: pay for the item to be shipped back to you or we will donate it to charity on your behalf. This is not to punish any of our customers, but to simply discourage abuse of returns.


 
STORE CREDIT
How do I use my store credit to make a purchase?
You will need to make sure you're logged in to your account before you shop. For a better experience, we recommend using a computer rather than a mobile device. Store credit will automatically apply during step 4 of the checkout process.

If your order is $75 and you only have $60 in store credit, our system will automatically deduct the $60 from the $75, leaving you with a balance due of $15. You can then choose to pay the difference with a credit/debit card or Paypal.

If you have any questions during that process, please call customer service before you place the order. Once the order is completed, it cannot be changed on our end.
 
Does my store credit expire?
No, your store credit will not expire.
 
WHOLESALE
Do you offer wholesale?
No, at this time we do not offer wholesale.
 
COUPON CODES
Can I use 2 coupon codes at 1 time?
Only 1 code can be used per order. Sorry, coupon stacking is not allowed.
 
My coupon did not apply to my order, can you add it?
Unfortunately, once an order has been placed, we cannot make changes to the total. You may use the code on a future purchase within its expiration date, or you can call customer service to see if there are other options available.
 
SIZING
Will you offer larger/ petite/ tall sizes?
We have had a few suggestions on adding to what we currently offer. As much as we would love to add these to our inventory, we have not been successful in finding a manufacturer that will provide the quality/style/pricing that fits within OFB standards. We appreciate your understanding in this matter and we will always be on the lookout for the right manufacturer for your needs.
 
Why do you consider 12-14 "curvy" or 1X?
We are at the mercy of our manufacturers. Most of our boutique manufacturers sell 1X, 2X & 3X sizes, however they do not provide a sizing chart. We give you the number size 10/12, 12/14, 14/16 to help you order items that will fit you correctly. Although we would love to, it is very hard for us to find sizes larger than this – but we are hoping to expand in our 18 – 24 sizes very soon.

Why does the inside tag say "XL" when I ordered a "1X"?

We buy our clothes from many manufacturers. Some manufacturers tags say "XL" even though they are actually a "1X." Some manufacturers tags will go from XL, 2X, and 3X while others go from 1X, 2X, and 3X. Both runs of sizing are in fact the same, just from different companies.

SUBSCRIPTIONS

All subscriptions will be shipped out via USPS First Class mail between the 23rd and the 27th of each month.
If you subscribe before the 23rd you will receive the current months t-shirt.
Your card on file will be charged the 23rd of each month regardless of the day you initially sign up. For example, if you sign up on the 22nd of the month you will be charged $22. The following day you will be charged $22 for the next month.
All subscriptions are not eligible for return. If you do return a subscription you will be responsible for the cost of return shipping to you.
There is a minimum 3 month subscription before you may choose to cancel. To cancel your subscription email contact@onefaithboutique.com.
Subscriptions are not eligible for discount.

FAITH FASHION BOXES

 

      Faith Fashion Boxes are only eligible for return if they are:

 

  • The box must me returned as a whole . You may not return one or two items and receive credit.
  • Unwashed and unworn, with tags attached.
  • Returned within 14 days from the day they shipped from us for a full refund to the original method of payment. They are eligible for store credit if they are returned within 21 days of the date they shipped from us.

 

 

OTHER

 Can you hold merchandise?

Unfortunately, we cannot hold items for online orders.
 
When will my order ship?
Our ultimate goal is to ship out every order within an hour of it being placed. If your order is placed before 2 pm CT, chances are it will be shipped same day. If it's placed after 2 pm CT, we'll get it out the next business day. Since timeliness is so important to us, we've chosen to use USPS Priority Mail Shipping. This ensures that it gets to you in 1-3 days, it's trackable, and it's insured.
 
Do you offer express shipping?
We do not. If you are needing your item faster than our average turnaround time, please call us during customer service hours and we can do our best to get the order out ASAP.
  
Do you ship internationally?
At this time we do not ship offer international shipping. We are so sorry for any inconvenience this may cause.
 
Can you change or cancel the order?
Unfortunately, we cannot make changes once an order has been placed.