FAQs

REWARDS/ LOYALTY

  • How do I sign up for rewards?
    • To sign up for our online rewards, all you have to do is sign up for a free account! Click the “Sign up” button in the upper lefthand corner to get started or CLICK HERE.
  • How do I earn points?
    • You get 1 reward point for every $1.00 you spend.

*NOTE: Please make sure you are logged into your account when you place an order. Otherwise, we can’t give you credit for those dollars spent.*

  • How do I redeem my rewards points?
    • We recently changed the way we handle rewards. Now, you don’t have to do anything to redeem your points. Our system will automatically translate your points into online store credit (OFB Bucks). The more you spend, the more you make. Please make sure you're logged into your account and it will show you how much store credit you have. That credit will be automatically applied to your next purchase. How easy is that?
  • Can I use my in-store rewards online or vice-versa?
    • Our in-store rewards are not currently interchangeable with our online rewards. We have a separate rewards program for our in-store shoppers—see in-store for details.

RETURNS

Please be sure your items follow our return guidelines. If they don't, unfortunately, the return will be rejected.

  • What is the proper process to return an item(s)?
    • Enclose the pack-slip along with the items you are returning.
    • Please indicate which item you are returning, why you're returning them, and be sure to tell us whether you'd like store credit for future purchases or if you'd prefer a refund.
  • Where do I ship my return?
    • Ship your items to:
      • One Faith Boutique, 425 W Main St, Yukon, OK 73099
  • How is store credit processed?
    • If you choose store credit, we will create an online account for you (if you do not already have one), and follow that up with an email containing your store credit details.
  • How quickly are returns processed?
    • Returns are processed as quickly as possible upon receipt.
  • Can I bring my return in store?
    • Yes! You may bring your return in store for store credit or a gift card.
  • Can I exchange for a different item?
    • Since we are a growing small boutique, with a physical store building and an online presence, our inventory is constantly changing. Therefore, we cannot guarantee an item will be in-stock by the time we receive your return. For that reason, and your convenience, we cannot do exchanges.
  • Can I get a refund?
    • Yes. We are the only boutique of our size that offers the option of receiving a refund instead of just store credit. As mentioned above, you must choose the "refund" option on your pack slip, and then include that in your return package to us.
  • Are Faith Fashion Boxes eligible for return?
    • Faith Fashion Boxes are only eligible for return if they are:
      • Returned as a whole
      • Returned with tags attached
      • Returned within 14 days from the day we shipped them
    • If these criteria are met, Faith Fashion Boxes are eligible for a full refund to the original method of payment. They are also eligible for store credit if they are returned within 21 days of the date they shipped from us.
  • Am I allowed to return my subscription?
    • Unfortunately, at this time, subscriptions are not returnable.
  • Have you received my return yet?
    • Each return is processed one at a time. While we strive to process returns the same day we receive them, it can take up to 3 business days to complete once it has been received at our facility. There's no need to fill out an online return request if you follow the steps above. Upon completion of your processed return, we'll email you with store credit details.
  • How are refunds processed?
    • If you choose to receive a refund, it will be processed back to the original payment method as soon as we receive (and inspect) the items.
  • What if my items are damaged?
    • We try to inspect each of our items carefully, but unfortunately, mistakes do happen. Please send a picture of the damaged item to contact@onefaithboutique.com along with your order #.
  • What if my items are incorrect?
    • If you received an incorrect item please email us with your order #, the SKU of the item you received, and the SKU of the item you were supposed to receive. We will be happy to make things right. We want you to have a pleasant experience with us here at One Faith Boutique.
  • What if I wish to return my purchase past the return policy date?
    • Unfortunately, we do not accept late returns. For customers who send items back that are past return policy dates, or damaged from wearing (not defective), we can provide two options: pay for the item to be shipped back to you or we can donate it to charity on your behalf.

STORE CREDIT

  • How do I use my store credit to make a purchase?
    • You will need to make sure you're logged into your account before you shop. For a better experience, we recommend using a computer rather than a mobile device. Store credit will automatically apply during step 4 of the checkout process.
  • What if I don’t have enough store credit to place my order?
    • Our system will automatically deduct the amount you have in store credit, leaving you with your remaining balance. For example, if your order is $75 and you only have $60 in store credit, our system will automatically deduct the $60, leaving you with a balance due of $15. You can then choose to pay the difference with a credit, debit, or Paypal.
  • Does my store credit expire?
    • No, your store credit will not expire.
  • Oh no! It looks like I didn’t apply my store credit to my order. Can you apply it after the fact?
    • Unfortunately, once the order is completed, it cannot be changed on our end.
  • I’m still confused about how to use my store credit. What should I do?
    • If you have any questions during this process, please call customer service at (405) 265-2773 before you place the order.

SIZING

  • What size should I order?
    • Because we stock clothing from different manufacturers, we understand finding the perfect size for you can be kind of hard! We have a sizing chart to make this a little easier. The sizing chart also has the measurements of our gorgeous models, so you know how our clothes fit real people!
  • Will you offer larger/ petite/ tall sizes?
    • We have had a few suggestions on adding to what we currently offer. As much as we would love to add these to our inventory, we have not been successful in finding a manufacturer we love that will provide the quality, style, and pricing that fits within our standards. We appreciate your understanding as we stay on the lookout for the right manufacturer to fit our lovely customers’ needs.
  • Why do you consider 12-14 "curvy" or 1X?
    • Most of our boutique manufacturers sell 1X, 2X & 3X sizes; however, they do not provide a sizing chart. We give you the number size 10/12, 12/14, 14/16 to help you order items that will fit you correctly. Although we would love to, it is very hard for us to find sizes larger than this – but we are hoping to expand in our 18-24 sizes very soon.
  • Why does the inside tag say "XL" when I ordered a "1X"?
    • Our clothes come from many manufacturers. Some manufacturers tags say "XL" even though they are actually a "1X." Some manufacturers tags will go from XL, 2X, and 3X while others go from 1X, 2X, and 3X. Both runs of sizing are in fact the same, just from different companies.

SUBSCRIPTIONS

  • When will my subscription ship out?
    • Outfit: On the 16th of each month.
    • Accessory: On the 10th of each month.
    • Tee: On the 23rd of each month.
  • How will my subscription be shipped?
    • Outfit: USPS Priority Mail
    • Accessory and Tee: USPS First Class Mail
  • How much is shipping for each subscription?
    • Shipping is free for all our subscription services. All the more reason to get one!
  • Am I allowed to return my subscription?
    • At this time, subscriptions are not returnable.
  • Can I use store credit to pay for my subscription?
    • Unfortunately, we are not able to process subscriptions with store credit.
  • Do I receive rewards points for purchasing subscriptions?
    • Yes! Use the same login information for your subscription account as your One Faith Boutique account, and you will receive points for each subscription purchased.
  • Can I use a coupon code on my subscription?
    • The only codes that are eligible to be used on subscriptions will be ones that we give out specifically for subscriptions. For example, each month we have a $5.00 off coupon code. Since this code is not specifically for subscriptions, it will only apply for regular purchases.
  • Can I cancel my subscription?
    • Subscriptions are eligible for cancellation after three months. To cancel please email contact@onefaithboutique.com with your account information and which subscription you are canceling.
  • If I need to cancel my subscription, by when should I request the cancellation?
    • All cancellations must be requested two weeks prior to your subscription shipping date; otherwise, you will be charged for the upcoming month after which your subscription will be canceled. For example, if you are canceling a Tee subscription that ships out on the 23rd of each month, you must cancel before the 9th. This allows us to know how much stock to get for the subscriptions each month.

SHIPPING

  • When will my order ship?
    • We ship out most orders the same day we receive the order. This will vary between 1-3 days depending on the volume of orders we receive. 
  • What mail service do you use for shipping?
    • We ship everything using the USPS. Most packages are sent via priority mail, unless it is less than 1 pound and will be shipped first class.
  • Do you offer express shipping?
    • Not at this time. If you need your item faster than our average turnaround time, please call us during customer service hours and we can do our best to get the order out ASAP.
  • Do you ship internationally?
    • We’re sorry to say that we do not ship offer international shipping at this time.

OTHER

  • Can you hold merchandise?
    • Unfortunately, we cannot hold items for online orders.
  • Can you change or cancel the order?
    • Because we strive to fulfill orders immediately after they are placed, we cannot make changes once an order has been placed.
  • Do you offer wholesale?
    • No, at this time we do not offer wholesale.
  • Can I use 2 coupon codes at 1 time?
    • Coupons are great, aren’t they? However, at OFB, you can only use one coupon at a time. Don’t worry though—we always have great coupons available for you!
  • My coupon did not apply to my order, can you add it?
    • We’re sorry to say that once an order has been placed, we cannot make changes to the total. You can save the code on a future purchase within its expiration date, or you can call customer service to see if there are other options available.

If you don’t see your question answered here, don’t worry! Our world-class customer service is just a call or a click away. Give us a call at (405) 265-2773 (Monday through Friday 9 am - 5 pm CT) or fill out our contact form. We’re more than happy to help!