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FAQs

REWARDS

 

How do I sign-up?
Click on the “My Account” button at the top of the page. 
 
How do I earn points?
You receive 100 points when you sign-up as a customer. Every order after is $1.00 = 1 point. Just make sure you are signed in when you place your order.
 
How do I redeem my rewards points?
Online points can be redeemed by clicking the "rewards program" link at the left side of the page. Please make sure you're logged into your account and it will show you how many points you have and what type of coupon you can redeem it for. If you have further, specific questions, please call us at 405-265-2773 (Monday through Friday 9am - 5pm CT)
 
Can I use my in-store rewards online or vice-versa?
Our in-store rewards are not currently interchangeable with our online rewards. We have a separate rewards program for our in-store shoppers (see in-store for details)
 
RETURNS


How do I return?
**Please be sure your items follow our return guidelines.
If they do not the return will be rejected.**
 


Enclose the pack-slip along with the items you are returning.

 

Please indicate why you are returning the items.

Ship the items to
425 W Main St
Yukon, OK 73099
This helps get your return processed quickly and efficiently.

We will create a store account for you (if you do not already have one)

and send an email with your store credit details.
 
Returns are processed within 3-4 business days after received

Can I bring my return in store?

Yes! You may bring your return in store for store credit.
 
Can I exchange for a different item?
Since we are a growing small business with an in-store boutique as well as an online boutique our inventory is constantly changing. Therefore, we cannot guarantee an item will be in-stock by the time we receive your return. For that reason, and your convenience, we cannot do exchanges.
 
Can I get a refund?
As we are a small, family-owned, company we are unable to process refunds. We offer store credit for returns and are happy to answer any questions you may have. Feel free to call us at 405-265-2773 (Monday through Friday 9am - 5pm CT)
 
What if my items are incorrect/damaged?
We try to inspect each of our items carefully, but unfortunately, mistakes do happen. Please send a picture of the damaged item to contact@onefaithboutique.com along with your order #. If you received an incorrect item please email us with your order #, the SKU of the item you received, and the SKU of the item you were supposed to receive. We will be happy to make things right. We want you to have a pleasant experience with us here at One Faith Boutique.
 
Have you received my return yet?
Each return is processed one at a time. It can take up to 4 business days for the item to be processed once it has been received at our facility. To speed up the processing time, please fill out a return request for each of your items. We will email you with your store credit information once the return process is complete.
 
STORE CREDIT
How do I use my store credit?
You will need to log in to your account before you shop. It is best to use a computer rather than a mobile device. Store credit will automatically apply during step 4 of the checkout process. If you have any questions please call before you place the order as the order cannot be changed once completed.
 
Does my store credit expire?
No, your store credit will not expire.
 
WHOLESALE
Do you offer wholesale?
No, at this time we do not offer wholesale.
 
COUPON CODES
Can I use 2 coupon codes at 1 time?
Only 1 code can be used per order.
 
My coupon did not apply to my order, can you add it?
Unfortunately, once an order has been placed, we cannot make changes to the total. You may use the code on a future purchase within its expiration date.
 
SIZING
Will you offer larger/ petite/ tall sizes?
We have had a few suggestions on adding to what we currently offer. As much as we would love to add these to our inventory, we have not been successful in finding a manufacturer that will provide the quality/style/pricing that fits within OFB standards. We appreciate your understanding in this matter and we will always be on the lookout for the right manufacturer for our needs.
 
Why do you consider 12-14 curvy-size?
We are at the mercy of our manufacturers. Most of our boutique manufacturers sell 1X, 2X & 3X sizes, however they do not provide a sizing chart. We give you the number size 10/12, 12/14, 14/16 to help you order items that will fit you correctly. Although we would love to, it is very hard for us to find sizes larger than this – but we are hoping to expand in our 18 – 24 sizes very soon.
OTHER

 Can you hold merchandise?

Unfortunately, we cannot hold items for online orders.
 
When will my order ship?
We fulfill orders within 24-48 hours and send it USPS priority (1-3 business days)
 
Do you offer express shipping?
We do not. If you are needing your item faster than our average turnaround time, please call us during customer service hours and we can do our best to get the order out ASAP.
 
 
Do you ship internationally?
At this time we do not ship offer international shipping. We are so sorry for any inconvenience this may cause.
 
Can you change or cancel the order?
Unfortunately, we cannot make changes once an order has been placed.

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Free Shipping

One Faith Boutique offers free ground priority shipping on orders over $75.00.
(currently U.S. Orders only)